FREQUENTLY ASKED QUESTIONS

 
                                                                                     

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   SHIPPING: REFRIGERATED or FROZEN?
   SHIPPING: PACKAGING
   SHIPPING: SCHEDULE
   SHIPPING: LOCATIONS
   SHIPPING: LABELS
   MINIMUM ORDERS $50
   BULK PURCHASES
   FACTORY OUTLET STORE
   BIRTHDAYS/SPECIAL OCCASIONS
   UNIQUE GIFTS
  

 
[SHIPPING: REFRIGERATED or FROZEN?]  All Internet orders are shipped frozen. Freezing does not harm our products in any way. It does not change the flavor, texture or taste.  You may store your order in the refrigerator for
12-14 days after you receive it or you may return them immediately to the freezer and store them for up to 6 Months.

Do NOT defrost before warming, it will then taste and smell as if we just baked them! NEVER re-freeze any food product!
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[SHIPPING: PACKAGING] Most of our product are packaged in retail style formfitting clear plastic containers that you would normally find in many bakeries and retail stores; Twin Pack, 6-Pack, 18-Pack 54-Pack, 90-Pack, etc. (Each piece is NOT individually wrapped within the container). Some products, such as soufflés are packaged in "oven-safe" or aluminum trays. And several others are packages on Styrofoam trays. Then, they are all labeled and Shrink-Wrapped. Finally, we pack your order into our new, Hi-Tech Shipping Container with new Hi-Tech Gel-Ice Packs, and off it goes to your doorstep! Can you just taste them now?
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[SHIPPING: SCHEDULE]  We are a large commercial bakery and we bake to order. We usually bake Saturday Night through Thursday Morning, and because we produce so many products, not every product in every flavor is made during every shift; we ship only full orders as soon as they are completed. Usually, orders take from 1-3 days to ship.
We ship Internet Orders on Mondays, Tuesdays and Wednesdays only. 

We intentionally do NOT ship on or across weekends or holidays. This insures that your frozen order will not sit in a truck or plane (with their engines and air-conditioning OFF) for an additional 24 to 48 hours, possibly compromising our product's quality or taste! We take great pride in what we do and have been doing it for over 87 years!

Please Note: We reserve the right to (sometimes) change the shipping carrier or method of shipment (at NO additional cost to you!) to better schedule carrier pickup and deliveries in order to speed the orders along.
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[SHIPPING: LOCATIONS] Our Internet Store ships to most locations across the United States, including Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. For orders beyond the Continental United States, please Email us before placing an order to confirm a two (2) day shipping ability to that location.

Note: UPS Ground Shipments  have a MAXIMUM Two Day Shipping Distance from our Factory in New York  and are therefore ONLY AVAILABLE to the following 22 States:  CT, DE, (Northern GA and IL),  IN, KY, MA, MD, ME. MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN. VA, VT and WV.
ALL others customers MUST pick Two (2) Day Air or EXPRESS MAIL instead of Ground Delivery.
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[SHIPPING LABELS] We package our products under the following labels: Gabila's, Gabila's Knishes, King's Gourmet, and King David. We also use "paper labels" for products that are usually only sold in Bulk, but their shipping containers have been greatly downsized so that you may enjoy these products as well.
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[MINIMUM ORDER $50] (Excluding Shipping) EXPLANATION:   We must use NEW high-tech, "Super-Insulated" shipping containers with Gel-Ice Packs (colder than ice, much better and longer lasting than dry-ice) to be able to ship our Super Delicious Knishes over a two (2) day shipping period; Thereby enabling us to use UPS ground delivery for most parts of the Eastern United States and Two (2) Day Air to other parts of the country. This SAVES really BIG bucks in Shipping Costs for everyone! But, orders under $50 don't even cover the cost of the Shipping Materials.

P.S. The Shipping Container and Gel-Ice Packs are re-usable! Use them for Camping, Traveling, Moving, Picnics, Etc

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[BULK PURCHASES] Several small bulk items are already available in the Internet Store, such as Cocktail Knishes in 100-300-500 Packs. Eggrolls in 100 Packs and Knishes of course in 54 and 90 Packs. Larger Quantities and many more products are available with wholesale pricing. E-mail us with your name, phone number and we'll call you to discuss the matter.
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[FACTORY OUTLET STORE] If you Live or Work within driving distance of our Factory in Copiague, Long Island, New York; you will soon be able to stop by and pick-up any of our products at a discount without the shipping costs! We hope to be open in the next few weeks. E-mail us if you want to be notified when we open!

If you can't wait! E-mail us your order with your phone number and the approximate date of pick-up and we'll call you with prices and details.
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[BIRTHDAYS/SPECIAL OCCASIONS]
Having a Birthday Party or a Special  celebration? Just let us know and we'll include a Custom Made Birthday or "Occasion" card with your order, with our complements
! At checkout, in the "Special Instructions" box, simply type in the Occasion, Name(s) and date of party, and we'll do the rest, that's it!
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[UNIQUE GIFTS] Can't think of what to send somebody who has everything?
How about a 54 or 90 Pack of Coney Island Potato Knishes or maybe a 300 or 500 Pack of Cocktail Knishes? We can also include a hand written note.


At checkout, in the "Special Instructions" box, simply type in
what you want written in the note.
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