FREQUENTLY ASKED QUESTIONS

 
                                                                                     

            TOPICS
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   MINIMUM ORDER $50, WHY?
   WHEN WILL I GET MY ORDER? (The SHORT Story) 
   WHEN WILL I GET MY ORDER? (The LONG Story)
   MINI, JUNIOR, LARGE and JUMBO SIZES; What's the story?
   SHIPPING: SCHEDULE
   SHIPPING: RESTRICTION
   SHIPPING: CHARGES
   SHIPPING: TO MULTIPLE ADDRESSES
   SHIPPING: PRODUCTS
   SHIPPING: PACKAGING  
   SHIPPING: LABELS
   NUTRITIONAL INFORMATION
   HEATING & STORAGE INFORMATION
   BULK PURCHASES
   DRY ICE
   FACTORY OUTLET STORE
   TOURS
   GIFT CARDS  
   UNIQUE GIFT IDEAS
   GIFT CERTIFICATES: REDEEM

   GIFT CERTIFICATES: PURCHASE
  
  
[MINIMUM ORDER $50] (Excluding Shipping) You may Mix'n Match items.
We use new High-Tech shipping containers with (Food Safe) CRYO-GEL Ice Packs to keep your PERISHABLE order at an optimal shipping temperature for up to 3 DAYS. These shipping materials are expensive and WE lose money on orders under $50 - that's the reason!
Note: The Shipping Container and CRYO-GEL Ice Packs are re-usable! Use them for Camping, Traveling, Moving, Picnics, Etc. KEEP IT GREEN!
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[WHEN WILL I GET MY ORDER?] (The SHORT Story) Usually within a week or so, maybe a  little less. 

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[WHEN WILL I GET MY ORDER?] (The LONG Story) We are NOT a store, we have NO shelves, NO glass door refrigerators and NO displays. We don't pick from a shelf and ship your order. We are a large commercial bakery and we bake large commercial orders to order. We bake'n'ship as quickly as possible because our products are PERISHABLE. The longer we have them, the shorter the shelf life. For that reason, we try to maintain a very small in-house inventory. Our online INTERNET STORE (almost a not-for-profit) was opened as a courtesy to our customers  who may not have any or all of our product available to them in their own area. We try to batch our Internet orders in with the large commercial orders. However, because we produce so many products, not every product in every flavor is made during every shift. Usually, Internet orders take from 1 to 4 days to bake depending on what was ordered and which products were scheduled to be made for the commercial orders... who pay our bills! (See the complications ?) We are not finished. Please see the SHIPPING SCHEDULE (also)
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[MINI, JUNIOR, LARGE and JUMBO SIZES; What's the story?]

MINI Knishes are 'bite size' round knishes (cocktail size) usually served or passed around at Weddings, Bar-Mitzvahs, Affairs, Dinner Parties, Super Bowl Events, etc. they are about 1 oz. each. The mini potato knishes are all potato (with spices, seasonings, onions, etc.). The spinach, kasha and broccoli mini knishes are mixed with a little of that same potato as a binder to keep the vegetables together and also adding a little creaminess to the great taste.
 
JUNIOR Knishes are Large Coney Island Square Knishes (Approx 5 oz. each).
Did we say Juniors are Large? Yes! and then our Large must be Jumbo! Why? The actual reasons for the size names were lost somewhere in our company's history over the last 90 years. I believe that way back then, our knishes (only one size then) were larger than all the competition's knishes, hence the name "Large". When we made a slightly smaller version of it, it became the "Junior".
PS The Juniors are exactly the same as the Large (Jumbo), except they are slightly smaller.

Note: The LARGE (Jumbo) knishes are NOT sold on the Internet and not usually sold in packages. They are sold commercially in bulk and shipped in refrigerated or freezer trucks to our commercial clients.

LARGE Latkes (Round Pancakes) are approximately 4 oz. each, twice the size of most competitors (and MUCH better!) hence the name "Large"

JUMBO Latkes (Pancakes) are approximately 6 oz each,hence the name "Jumbo"

JUMBO Blintzes are approximately 4 oz. each, twice the size of most competitors (and MUCH better!) hence the name "Jumbo".
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[SHIPPING: SCHEDULE] Usually, Internet orders take from 1 to 4 days to bake.
We ship only FULL orders as soon as they are completed. We SHIP on Mondays and Tuesdays and DELIVER on Wednesdays, Thursdays and Fridays (Except Holidays).

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[SHIPPING RESTRICTION] Charges are displayed BEFORE you place an order. Orders take from 1 to 4 days to bake, then are SHIPPED from our BAKERY in NEW YORK on Mondays and Tuesdays and DELIVERED on Wednesdays, Thursdays and Fridays (Except Holidays). All orders MUST arrive within 3 DAYS. Shipping Options and Charges are provided DIRECTLY to YOU by UPS. At Checkout YOU must select either GROUND, 3 DAY SELECT GROUND
Alaska, Hawaii and Puerto Rico  MUST use 2 DAY AIR  (Please See MAP below)

 
SHIPPING to the BLUE ZONE?
YOU MUST use 3 DAY SELECT
*GROUND SHIPPING would take 4-6 Days from NY
 to reach the BLUE ZONE. Your order would SPOIL
 SHIPPING to the BROWN ZONE?
        Use GROUND SHIPPING

               SHIPPING to ALASKA, HAWAII or PUERTO RICO? You MUST use 2-DAY AIR SHIPPING
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[SHIPPING: CHARGES] You do NOT have to place an order or enter your credit card number to see your Shipping Charges. There is NO Handling Charge or Tax.
Our STOREFRONT uses a Shopping Cart (just like a supermarket) to hold all your items while you shop. You may ADD or REMOVE any item you wish at anytime
or as many times as you want. You may also EMPTY or CANCEL your Shopping Cart at any time.


Shipping options and exact charges are provided DIRECTLY to you by UPS (the lowest priced major shipper). Shipping Charges are determined by the TOTAL WEIGHT of the items in your shopping cart, NOT the COST, also your ADDRESS and DELIVERY TYPE. Charges are shown at CHECKOUT before you place your order or enter a credit card.

Note: (Delivery Types = Residential, Commercial, Rural Route or Extreme Rural)
    
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[SHIPPING: TO MULTIPLE ADDRESSES] Sorry, it is NOT an option. Each order has a $50 MINIMUM and can only be shipped to a single address. The Shipping containers and Cryo-Gel Ice Packs we have to use for PERISHABLE FOODS over LONG DISTANCES, cost us quite a bit. We lose money on orders under $50. The reality of splitting up an order and sending it to multiple addresses are: Multiple boxes, Multiple sets of Gel-Packs and Added shipping charges, would easily bankrupt us! We hope you understand.
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[SHIPPING: PRODUCTS]  Our products are shipped at an optimal shipping temperature based on the travel distance, the product mix and outside weather conditions.  You may store your order in the refrigerator for 10-12 days from the time you receive it or you may store them in the freezer for up to 1 year. Freezing does not harm our products in any way. It does not change the flavor, texture or taste. If frozen, DO NOT DEFROST, go directly to oven.
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[SHIPPING: PACKAGING] Most of our product are packaged in retail style formfitting clear plastic containers that you would normally find in many
bakeries and retail stores; Twin Pack, 6-Pack, 18-Pack 54-Pack, 90-Pack, etc. (Each piece is NOT individually wrapped within the container). Some products, such as soufflés and puddings are packaged in "oven-safe" or aluminum trays. Then, they are all labeled and Shrink-Wrapped. Finally, we package your order
using our new High-Tech shipping containers with (Food Safe) CRYO-GEL Ice Packs; keeping your PERISHABLE order at an optimal shipping temperature for up to 3 DAYS during their journey to you.
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[SHIPPING LABELS] We package our products under the following labels: Gabila's, Gabila's Knishes, Grandma Seiden's, King's Gourmet, and King David. We also use "paper labels" for products that are usually only sold in Bulk, but their shipping containers have been greatly downsized so that you may enjoy these products as well. These items are NOT retail labeled or packaged for retail sales.
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[NUTRITIONAL INFORMATION] Nutritional (Information) Facts are available on
the Product Page for each product. Click on the button marked
"Click for NUTRITIONAL FACTS"
(Note: A few of our products that are normally sold ONLY in bulk (NOT pre-packaged), are shipped from our Internet store in much smaller "shipping only containers" and are NOT packaged for retail sale. These products may or may not have Nutritional Facts listed and in either case, are not required to have them.
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[HEATING & STORAGE INFORMATION]
Heating & Storage Information is
available on the Product Page for each product. Click on the button marked "Click for HEATING & STORAGE"

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[BULK PURCHASES] Many bulk items are available in the Internet Store at already DISCOUNTED PRICES, such as Cocktail Knishes in 100-300-500 Packs. Potato Pancakes in 2-4-6 Dozen Packs, Our new "Shredded" Pancakes (Latkes) in 30-60-90 Packs. Eggrolls in 50-100-250 Packs and Knishes of course in 54 and 90 Packs.

Large Commercial Quantities and additional products are available at wholesale pricing. E-mail us with your Company Name, Your Name and phone number and we'll call you to discuss the matter.
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[DRY ICE] Thanks for all the helpful suggestions, but Dry Ice is not suitable for
our products. It works well with meat, fish, ice cream and other mostly protein items. Dry Ice is just too cold for most products (197 degrees below zero Fahrenheit) and will harm or "burn" them (including your fingers!) Dry Ice evaporates in one day requiring Shipping by Overnight or Next day Air. It is
hard to store and expensive; requires special commercial freezers to store it
and even then only lasts for 2-3 days. We discovered that our CRYO-Gel Ice Packs works best for our products.

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[FACTORY OUTLET STORE] Located in Copiague, Long Island, New York

All purchases are CASH and CARRY
NO
Credit Cards and NO SHIPPING, (PICKUP ONLY)
All products are sold ONLY by the FULL CASE
Not all products are available at all times.


We are NOT a store, we have NO shelves, NO glass door refrigerators, NO displays and NO fancy brochures. We bake'n'ship commercial orders as quickly as possible because our products are PERISHABLE. The longer we have them, the shorter the shelf life.  For that reason, we try to maintain a very small in-house inventory.

You must pre-order to be assured that all the items you order will be ready for you when YOU pick them up.

Please Email us your Name, Address, Zip Code and Telephone Number and we will MAIL you Directions, Price Sheets and Pickup Hours. (Because there is Local Pickup Only, we will only mail this information to NY, NJ, CT and PA addresses.)
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[TOURS]
Many people have asked, but.... Due to Government, Insurance and Health & Safety Laws and Regulations, customers are NOT permitted into the bakery
area, NO tours, NO cameras and NO belly-aching! Please....... Thanks

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[GIFT CARDS]
Having a Birthday Party or a Special  celebration? Just let us
know and we'll include a Custom Made Birthday or "Occasion" card with your order, with our complements
! At checkout, in the "Special Instructions" box, simply type in the Occasion Message and the "from" name(s) and we'll do the rest, that's it! (We do NOT include an Invoice with the order when a gift card is specified or if the Recipient's name is NOT the same as the Sender's name. (In that case, we include a "Gift" card, saying "These Delicious Knishes are a gift
to you from (Sender's Name).

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[UNIQUE GIFT IDEAS] Can't think of what to send somebody who has everything?
How about a Gift Certificate? Available in denominations from $50 to $250, (see below)
How about making up a gift box, such as:
1) 3 Dozen World Famous Square Knishes
2) A Knish Lover's Party Pack (54 Knishes) for a party
3) A Knish Maven's Party Pack (90 Knishes) for a larger Party
4) 2 Cherry, 2 Blueberry and 2 Chocolate Cheese Knishes Packs
5) (Kasha Lover) 3 Square Kasha Knishes 6-Packs,  3 Gourmet Round Kasha
    Twin-Packs and 2 Kasha Varnishka Trays
6) (Memories) 2 Apple Noodle Puddings, 2 Sweet Noodle Puddings, Matzoh
     Balls Tray, 2 Potato Kugels, 2 Square Potato Knish 6-Packs
7) 100 Pack Potato Cocktail Knishes, 100 Pack Spinach Cocktail Knishes and a
    50 Pack of our mini-eggrolls (Let the Celebration begin!) Double it for a
    LARGE Party!
8) Use you imagination.. there a million combination possible!

Is it a Birthday Party or a Special  celebration? Just let us know and we'll
include a Custom Made Birthday or "Occasion" card with your order, with our complements
! At checkout, in the "Special Instructions" box, simply type in the Occasion Message and the "from" name(s) and we'll do the rest, that's it! (Note: We do NOT include an Invoice with the order when a gift card is specified or if the Recipient's name is NOT the same as the Sender's name. (In that case, we include a "Gift" card, saying "These Delicious Knishes are a gift to you from (Sender's Name).
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[GIFT CERTIFICATES: REDEEM]
How do I redeem my Gift Certificate?
1) "Shop till you drop" in our delicious online store
2) At CHECKOUT, enter your
gift certificate coupon code
3) Click "APPLY" (gift amount will be deducted from your purchase)
4) Call and thank whoever gave you such a great unique gift!

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[GIFT CERTIFICATES: PURCHASE]

How do I purchase a Gift Certificate?
Gift Certificates are the same as any other purchase in our webstore
1) Click on the Gift Certificate menu item or the Gift Certificate logo
2) Gift Certificates are available in denominations from $50 to $250
3) Complimentary custom occasion card w/mailing included
3) Follow the easy direction to purchase. 

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