What can I do if my package is stuck in transit?

Once an order has shipped, Gabila’s is not responsible for any carrier delays.

If there is a problem with one of the items I ordered. Can I get a refund?

If you are missing an item or you have received a damaged item,. please contact us at customerservice@gabila.org, or call us at 631-789-2220 ext 9. We will do everything possible to accommodate you.

What if my order never arrives?

You can track your package using the tracking number provided in your shipping confirmation email. If you have questions, contact us right away by calling customerservice@gabila.org, or call us [...]

When will I receive my order?

You will receive tracking information via email once it has left our facility.

Where does Gabila’s ship to?

We ship to the entire continental United States!

Will my order come with heating instructions?

Yes, all items come with heating Instructions on the label.

How should I handle my order once it’s received?

Once received your order, please remove items from the packaging and place in the refrigerator or the freezer.

When will my items ship?

We Generally ship orders on Mondays and Tuesdays in order to deliver you the freshest products.

How are my orders shipped?

All of our products are packed with temperature-controlled, sealed packaging to ensure these items arrive fresh and in the best quality.