What can I do if my package is stuck in transit?
Once an order has shipped, Gabila’s is not responsible for any carrier delays.
If there is a problem with one of the items I ordered. Can I get a refund?
If you are missing an item or you have received a damaged item,. please contact us at customerservice@gabila.com We will do everything possible to accommodate you.
What if my order never arrives?
You can track your package using the tracking number provided in your shipping confirmation email. If you have questions, contact us right away by emailing customerservice@gabila.com
When will I receive my order?
You will receive tracking information via email once it has left our facility.
Will my order come with heating instructions?
Yes, all items come with heating Instructions on the label.
How should I handle my order once it’s received?
Once received your order, please remove items from the packaging and place in the refrigerator or the freezer.
When will my items ship?
We generally ship orders on Mondays and Tuesdays in order to arrive in the best condition. We do not ship orders when there is a chance they will get held up in a UPS warehouse over the weekend [...]
How are my orders shipped?
All of our products are packed with temperature controlled sealed packaging to ensure these items arrive in the best condition.
